Privacy Policy

Ladoo website is owned by Working Title 52, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Ladoo, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Ladoo website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Ladoo, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via workingtitle52@gmail.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to workingtitle52@gmail.com.

Privacy Policy (DPDP Act, 2023 Compliant)

This Privacy Policy explains how Working Title 52 (“Ladoo”, “we”, “us”, “our”) collects, uses, shares, stores, and protects personal data when you use our website [https://ladoo.ooo] and when you enquire about or purchase our memoir/storytelling services.

This policy is intended to comply with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable provisions of the Information Technology Act, 2000 and related rules.

1. Key roles under the DPDP Act

• Data Fiduciary: Working Title 52 (Ladoo)

• Data Principal: You (the individual to whom the personal data relates). This may include customers, storytellers, interview participants, and website visitors.

2. What personal data we collect

Depending on how you interact with us, we may collect:

A. Website and enquiry data

• Name, email address, phone number, city

• Messages or details you submit through forms, email, or WhatsApp

• Basic device and usage data (through cookies/analytics—see Cookie Policy)

B. Customer and billing data

• Name and contact details

• Shipping address for printed books

• Invoice details (including GST information, if provided)

• Payment status and transaction references (we typically do not store full card/bank details; payment providers may process them)

C. Storyteller and participant data (memoir creation)

• Names and family relationships

• Photographs and videos (if shared)

• Audio recordings and/or video recordings of interviews (if recorded)

• Personal narratives, life events, memories, family history

• Information about third parties that may be mentioned in stories (for example, relatives, friends, colleagues)

• Any other information you or participants share as part of the project

We do not ask for sensitive identifiers like Aadhaar/PAN unless required for invoicing or compliance, and we recommend you do not share such information unless specifically requested.

3. Why we process personal data (purposes)

We process personal data for the following purposes: (a) responding to enquiries and communicating with you;
(b) booking, managing, and delivering the memoir service;
(c) conducting interviews and creating the narrative and design;
(d) printing, packaging, and shipping printed books;
(e) issuing invoices and maintaining tax/accounting records (including GST compliance);
(f) managing customer support, complaints, and dispute resolution;
(g) improving our website and service experience (analytics);
(h) protecting our legal rights and preventing fraud or misuse; and
(i) where you opt in, sending updates about Ladoo (you can opt out anytime).

4. Lawful basis: consent and permitted uses

Under the DPDP Act, we process personal data primarily on the basis of your consent, or as otherwise permitted under applicable law.

• By submitting your data through the Website, contacting us, or proceeding with a booking, you consent to us processing your personal data for the purposes described above.

• For memoir projects, you should ensure the storyteller and participants understand and consent to interviews being recorded and used to create a printed memoir.

5. Processing of children’s personal data

Our services are typically intended for adults. If any personal data relates to a child (under 18): (a) you confirm you are the child’s parent or lawful guardian or have obtained verifiable consent from the parent/guardian; and
(b) you will not provide data that is unnecessary for the memoir project.

We do not knowingly engage in targeted advertising directed at children.

6. Sharing and disclosure (data processors and third parties)

We may share personal data only as needed for the purposes above, including with:

(a) Contractors and service providers (Data Processors): writers, editors, designers, interviewers, project managers working under confidentiality obligations;
(b) Printing and logistics partners: third-party printers, couriers, packaging vendors to print and deliver the book;
(c) Technology providers: cloud storage, email, CRM tools, scheduling tools, and analytics providers;
(d) Payment processors: to process payments;
(e) Legal and compliance: auditors, lawyers, or authorities if required by law or to protect legal rights.

We require processors to follow reasonable security practices and to process data only on our instructions, as applicable.

7. Cross-border transfers

Some of our vendors (for example, cloud and analytics providers) may store or process data outside India. Where cross-border transfers occur, we will do so in accordance with the DPDP Act and any restrictions/notifications issued by the Government of India.

8. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, including for legal, tax, and accounting requirements.

Typical retention considerations:

• Project files and interview materials may be retained for a reasonable period after delivery to manage support and reprint requests (if offered), resolve disputes, and meet legal requirements.

• Invoices and accounting records may be retained for statutory periods.

When data is no longer required, we will delete or anonymise it, subject to technical and legal constraints.

9. Security safeguards

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

10. Your rights as a Data Principal (DPDP Act)

Subject to the DPDP Act and applicable law, you may have the right to: (a) access information about personal data we process and processing activities;
(b) request correction of inaccurate or incomplete personal data;
(c) request erasure of personal data that is no longer necessary (subject to legal retention requirements);
(d) withdraw consent at any time (see below);
(e) nominate another individual to exercise rights in the event of death or incapacity; and
(f) lodge a grievance with us.

11. Withdrawal of consent

You may withdraw consent by contacting us at [privacy@ladoo.ooo].

Please note: (a) withdrawal may affect our ability to provide the service (for example, we may be unable to complete a memoir if interviews or key materials cannot be processed); and
(b) withdrawal does not affect processing already completed based on consent before withdrawal, and we may retain certain data where required by law.

13. Changes to this policy

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify you (for example, via the Website).

Data Protection Notice for Interview Participants (Short Notice)

This notice is for people who participate in interviews for a Ladoo memoir project (the “Interview”). Ladoo is operated by Working Title 52, Delhi, India.

1. Why we are collecting your information

We record and use interview content to create a professionally written and designed printed memoir book for the family/customer who commissioned the project.

2. What we may collect

Depending on the interview, we may collect:

• your name and relationship to the storyteller/family

• audio and/or video recordings of the Interview

• photographs or documents you share

• personal stories, memories, and life events you choose to describe

• information about other people mentioned in your stories

3. How your information will be used

We use your information to:

• understand your story and context

• write and design the memoir narrative

• coordinate printing and delivery of the printed book

We do not provide digital copies (PDF/e-book) of the memoir.

4. Confidentiality and sharing

Your information may be accessed by our team and contractors working on the project (writers, editors, designers) and by printing/shipping partners as needed, under confidentiality and appropriate safeguards.

We will not publicly publish your interview content for marketing without explicit permission.

5. Consent

By participating in the Interview, you consent to: (a) the Interview being recorded (if recording is used); and
(b) your stories being used to create the printed memoir for the commissioning family/customer.

If you do not want to be recorded or do not want certain information included, please tell the interviewer before or during the Interview. We will try to respect your wishes, but we cannot guarantee changes once content creation begins.

6. Your rights and questions

You may contact us to ask questions or raise concerns about how we handle personal data:

Privacy contact: support@ladoo.ooo

Content & Story Submission Policy

This Content & Story Submission Policy explains the rules that apply when you submit or share content with Ladoo (Working Title 52) for a memoir project—whether through the Website, email/WhatsApp, shared folders, or in person.

1. What this covers

“Submitted Materials” include any:

• photographs, letters, diaries, certificates, or documents

• video/audio recordings

• written notes, timelines, story outlines

• names, family trees, and personal details

• any other materials shared for the memoir project

2. You must have rights and permissions

You confirm that: (a) you own the Submitted Materials or have the legal right to share them with us;
(b) sharing and using the Submitted Materials for the memoir will not violate any person’s privacy, confidentiality, or intellectual property rights; and
(c) where Submitted Materials include another person’s personal data, image, voice, or story, you have obtained appropriate consent/permission to share it for this purpose.

3. Consent for third-party stories and personal data

Memoirs often include other individuals (family members, relatives, friends). You are responsible for ensuring you have informed and obtained consent from relevant individuals where required—especially if the memoir includes: (a) sensitive personal narratives;
(b) photographs of individuals; or
(c) private information that a reasonable person would expect to be handled carefully.

We may ask you to remove or replace content if we believe it creates privacy, defamation, or legal risk.

4. No unlawful or harmful content

You must not submit content that is: (a) defamatory, harassing, hateful, or obscene;
(b) knowingly false or misleading;
(c) infringing, pirated, or unauthorised; or
(d) otherwise unlawful.

5. Licence to use Submitted Materials (project-only)

You grant Ladoo a limited, non-exclusive licence to use the Submitted Materials solely to: (a) perform the services;
(b) create, design, print, and deliver the printed memoir; and
(c) maintain project records and backups consistent with our retention practices.

We do not claim ownership of your Submitted Materials.

6. Handling originals

If you provide physical originals (photos/letters), we will take reasonable care, but you are responsible for retaining backups/copies. We recommend not sharing irreplaceable originals unless necessary and agreed in writing.

7. Removal requests

If you later ask us to remove certain Submitted Materials, we will consider the request. However, once content creation has started, changes may not be possible (including due to our no-drafts/no-revisions process and printing constraints).

8. Responsibility and indemnity

You are responsible for the content you submit. If a third party makes a claim against us alleging that your Submitted Materials or instructions infringed their rights or violated the law, you agree to cooperate with us and reimburse reasonable losses and costs to the extent caused by your breach of this policy, subject to applicable law.

9. Contact

Questions about submissions: [support@ladoo.ooo]

7) Copyright & Intellectual Property Policy

This policy explains how intellectual property works for Ladoo memoir projects and content on ladoo.ooo. Ladoo is operated by Working Title 52, Delhi, India.

1. Website content

All content on our Website (text, visuals, branding, layout, and underlying code) is owned by or licensed to Working Title 52 and is protected under the Copyright Act, 1957 and other applicable laws.

2. Ownership of memoir work product (created by Ladoo)

Unless expressly agreed otherwise in a signed writing:

(a) Working Title 52 owns all rights in the creative work product we create for a memoir project, including:

• the manuscript text, narrative, editorial structure, and expression

• the selection and arrangement of stories

• design, layout, typography, and visual styling

• any original illustrations or copy created by us (together, the “Work Product”)

This is true even if the Work Product is based on your interviews, memories, or materials.

3. What you receive: personal-use licence (printed book only)

Once you have paid in full, you receive a limited licence to use the printed memoir book for personal, non-commercial use (including gifting copies within your family/personal circle).

This licence is:

• non-exclusive

• non-transferable

• non-sublicensable

• limited to private use of the printed copies delivered

4. What you may not do without written permission

Unless we agree in writing, you must not: (a) reproduce the book (photocopying, scanning, photographing for reproduction, reprinting);
(b) digitise or convert the book into a PDF, e-book, website, blog, or social media series;
(c) upload or share the book (or substantial excerpts) publicly online;
(d) create audiobooks, dramatizations, scripts, or adaptations based on the Work Product;
(e) sell, licence, distribute, or otherwise commercially exploit the Work Product; or
(f) remove or obscure any credit, copyright notice, or watermark.

5. Commercial or public use (separate licence)

If you want to publish the memoir publicly or commercially (including limited public sharing, media excerpts, or distribution beyond personal use), we can explore a separate written licensing arrangement.

6. Your pre-existing materials

You retain ownership of photographs and other materials you provide (“Client Materials”), subject to any third-party rights. You are responsible for ensuring you have the necessary permissions to share and use Client Materials in the memoir.

You grant us a limited licence to use Client Materials solely to perform the services and print the memoir.

7. Respecting third-party rights

If we believe any requested content may infringe third-party rights (copyright, privacy, defamation), we may: (a) request additional permissions;
(b) exclude or modify content; or
(c) pause work until the issue is resolved.

8. Governing law and jurisdiction

This policy is governed by Indian law. Courts at Delhi will have jurisdiction, subject to applicable consumer protection laws.

Copyright & Intellectual Property Policy

This policy explains how intellectual property works for Ladoo memoir projects and content on ladoo.ooo. Ladoo is operated by Working Title 52, Delhi, India.

1. Website content

All content on our Website (text, visuals, branding, layout, and underlying code) is owned by or licensed to Working Title 52 and is protected under the Copyright Act, 1957 and other applicable laws.

2. Ownership of memoir work product (created by Ladoo)

Unless expressly agreed otherwise in a signed writing:

(a) Working Title 52 owns all rights in the creative work product we create for a memoir project, including:

• the manuscript text, narrative, editorial structure, and expression

• the selection and arrangement of stories

• design, layout, typography, and visual styling

• any original illustrations or copy created by us (together, the “Work Product”)

This is true even if the Work Product is based on your interviews, memories, or materials.

3. What you receive: personal-use licence (printed book only)

Once you have paid in full, you receive a limited licence to use the printed memoir book for personal, non-commercial use (including gifting copies within your family/personal circle).

This licence is:

• non-exclusive

• non-transferable

• non-sublicensable

• limited to private use of the printed copies delivered

4. What you may not do without written permission

Unless we agree in writing, you must not: (a) reproduce the book (photocopying, scanning, photographing for reproduction, reprinting);
(b) digitise or convert the book into a PDF, e-book, website, blog, or social media series;
(c) upload or share the book (or substantial excerpts) publicly online;
(d) create audiobooks, dramatizations, scripts, or adaptations based on the Work Product;
(e) sell, licence, distribute, or otherwise commercially exploit the Work Product; or
(f) remove or obscure any credit, copyright notice, or watermark.

5. Commercial or public use (separate licence)

If you want to publish the memoir publicly or commercially (including limited public sharing, media excerpts, or distribution beyond personal use), we can explore a separate written licensing arrangement.

6. Your pre-existing materials

You retain ownership of photographs and other materials you provide (“Client Materials”), subject to any third-party rights. You are responsible for ensuring you have the necessary permissions to share and use Client Materials in the memoir.

You grant us a limited licence to use Client Materials solely to perform the services and print the memoir.

7. Respecting third-party rights

If we believe any requested content may infringe third-party rights (copyright, privacy, defamation), we may: (a) request additional permissions;
(b) exclude or modify content; or
(c) pause work until the issue is resolved.

8. Reporting infringement

If you believe any content on ladoo.ooo infringes your copyright, contact: Email: [ip@ladoo.ooo]
Include: your details, the work claimed, where it appears, and why you believe it infringes.

9. Governing law and jurisdiction

This policy is governed by Indian law. Courts at Delhi will have jurisdiction, subject to applicable consumer protection laws.