Terms and Conditions

Welcome to Ladoo!

These terms and conditions outline the rules and regulations for the use of Working Title 52/ Apoorv Khandelwal)'s Website, located at https://ladoo.ooo.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Ladoo if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Ladoo, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Working Title 52/ Apoorv Khandelwal) and/or its licensors own the intellectual property rights for all material on Ladoo. All intellectual property rights are reserved. You may access this from Ladoo for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from Ladoo

• Sell, rent, or sub-license material from Ladoo

• Reproduce, duplicate or copy material from Ladoo

• Redistribute content from Ladoo

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Working Title 52/ Apoorv Khandelwal) does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Working Title 52/ Apoorv Khandelwal), its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Working Title 52/ Apoorv Khandelwal) shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Working Title 52/ Apoorv Khandelwal) reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Working Title 52/ Apoorv Khandelwal) a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Working Title 52/ Apoorv Khandelwal); and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Working Title 52/ Apoorv Khandelwal). Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Working Title 52/ Apoorv Khandelwal)'s logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Website Terms of Use (ladoo.ooo)

These Website Terms of Use (“Terms”) govern your access to and use of the website [https://ladoo.ooo] (the “Website”). The Website is operated by Working Title 52, a business based in Delhi, India (“Ladoo”, “we”, “us”, “our”).

These Terms apply to browsing, enquiries, and interactions on the Website. If you purchase services, separate commercial terms (including a Purchase Order / service agreement) will apply to the services.

1. Acceptance of these Terms

By accessing or using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

2. Who may use the Website

You may use the Website only if you: (a) are at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872; and
(b) use the Website in compliance with applicable law.

3. Website purpose and no professional advice

The Website provides information about our memoir and storytelling services, and may enable you to submit enquiries or request a booking. Any content on the Website is for general information only and is not legal, medical, financial, or professional advice.

4. Enquiries, calls, and communications

If you submit an enquiry or contact details on the Website, you: (a) confirm the information you provide is accurate; and
(b) authorise us to contact you via phone, email, WhatsApp, or other means you provide, for responding to your enquiry and discussing our services.

5. Intellectual property on the Website

All rights, title, and interest in the Website and its content (including text, design, branding, images, layout, audio/video, and underlying code) are owned by or licensed to Working Title 52 and are protected under the Copyright Act, 1957 and other applicable laws.

You may view and use the Website for your personal, non-commercial use. You must not copy, scrape, reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any part of the Website without our prior written permission.

6. Acceptable use

You agree not to: (a) use the Website in any way that violates applicable law or infringes anyone’s rights;
(b) upload, transmit, or introduce any malware, spyware, or harmful code;
(c) attempt to gain unauthorised access to the Website or its systems;
(d) interfere with the Website’s operation (including by automated scraping, crawling, or load testing) without our consent;
(e) submit content that is abusive, defamatory, obscene, hateful, or otherwise unlawful; or
(f) impersonate any person or misrepresent your affiliation.

7. Third-party links and services

The Website may contain links to third-party websites or services. We do not control them and are not responsible for their content, security, or practices. Your use of third-party sites is at your own risk and subject to their terms.

8. Availability and changes

We may update, suspend, or discontinue any part of the Website at any time without notice. We do not guarantee that the Website will be uninterrupted, error-free, or compatible with all devices.

9. Disclaimers

To the maximum extent permitted under applicable law: (a) the Website is provided on an “as is” and “as available” basis;
(b) we disclaim all warranties, express or implied, including implied warranties of accuracy, fitness for a particular purpose, and non-infringement; and
(c) we do not warrant that any content on the Website is complete, current, or error-free.

10. Limitation of liability

To the maximum extent permitted under applicable law, Working Title 52 and its founders, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of (or inability to use) the Website.

If a court or tribunal determines we are liable in relation to the Website, our aggregate liability will be limited to the amount (if any) you paid us specifically for Website access during the 3 months prior to the event giving rise to the claim, subject to mandatory consumer protection laws.

11. Privacy

Your use of the Website is also subject to our Privacy Policy and Cookie Policy. Please review them to understand how we handle personal data.

12. Governing law and jurisdiction

These Terms are governed by the laws of India. Courts at Delhi will have exclusive jurisdiction, subject to rights available under applicable consumer protection laws.

13. Contact

For Website-related queries, contact:
Working Title 52 (Ladoo)
Email: support@ladoo.ooo

General Service Terms (Customer Terms) — Website Version

These Service Terms (“Service Terms”) explain the key rules that apply when you book or purchase Ladoo’s memoir/storytelling services through our Website or other channels. They are meant to be read before you sign a Purchase Order or service agreement, which will contain the final commercial terms for your project.

If there is any conflict between these Service Terms and a signed Purchase Order/service agreement, the Purchase Order/service agreement will prevail.

1. Who we are

Ladoo is a premium storytelling and memoir creation service operated by Working Title 52, based in Delhi, India (“we”, “us”, “our”).

2. What we provide (the Service)

We create a professionally written and designed printed memoir book based on interviews and materials you share with us. The service is creative, interpretive, and editorial in nature—not a mechanical transcription service.

Important: Our final deliverable is a printed book only. We do not provide digital copies such as PDFs, e-books, editable files, or design source files.

3. Booking and scope confirmation

Your booking may occur via the Website or direct communication. We will confirm the scope (such as number of interview sessions, expected length/format, number of printed copies, and any add-ons) in a Purchase Order or written confirmation.

4. Interviews and participation

(a) Scheduling: Interview dates and times are mutually scheduled and depend on availability.
(b) Format: Interviews may be conducted in person, by phone, or video call, as we decide with you.
(c) Recording: We may audio-record and/or video-record interviews for accuracy and creation purposes.
(d) Participation: The storyteller (and any participants) must participate in good faith and provide information reasonably required to complete the project.

5. Creative discretion (this is a curated service)

You acknowledge and agree that: (a) our work involves judgement, selection, sequencing, tone, and narrative craft;
(b) we retain creative and editorial discretion over the memoir’s content, structure, voice, and design; and
(c) the memoir may involve interpretation of stories and memories, and different people may remember events differently.

6. No drafts, no working files, and no revisions after creation starts

This is central to how we work.

(a) No drafts/shared work-in-progress: Once content creation begins, we do not share drafts, partial chapters, working manuscripts, design layouts, transcripts, or working files.
(b) No revisions: Once content creation begins, we do not offer revision rounds or rewrite requests, except for correction of clear, objective errors that we specifically agree to correct (for example, an incorrect spelling of a name).
(c) Reason: This approach allows us to protect the integrity of the creative process and deliver a coherent book.

7. Printed books only (no digital copies)

(a) The final output is printed books delivered to the shipping address you provide.
(b) We do not provide PDFs, e-books, or any digital export of the memoir or design.
(c) You must not attempt to scan, digitise, convert, or reproduce the book (see Intellectual Property section below).

8. Printing and third parties

(a) Printing may be performed by third-party printers and vendors.
(b) We are responsible for selecting and coordinating vendors, unless the Purchase Order specifies otherwise.
(c) Minor variations in colour, paper, texture, and print finish are inherent to printing and are not defects.

9. Timelines are indicative

Any timelines we share are estimates. Actual timelines depend on factors including: (a) the storyteller’s and your availability for interviews;
(b) your timely sharing of materials and approvals required (if any);
(c) complexity and volume of material; and
(d) vendor timelines and logistics.

We are not responsible for delays caused by your non-cooperation, unavailability, late responses, or late payment, or by events outside our reasonable control.

10. Client responsibilities (consents and content rights)

You agree that: (a) you will provide accurate information and promptly provide materials reasonably needed;
(b) you will ensure you have obtained necessary permissions and consents to share any content, including photographs, documents, recordings, and stories;
(c) you will ensure that individuals whose personal data or stories are shared (including family members and third parties mentioned) have been informed and have provided consent where required; and
(d) you will not ask us to include unlawful content (including defamatory content, hate speech, or content that infringes intellectual property rights).

11. Fees, taxes, and payment terms

(a) Fees are as stated in the Purchase Order or booking confirmation.
(b) Prices may be exclusive of GST unless stated otherwise. GST will be charged as applicable, and a tax invoice will be issued per applicable law.
(c) Printing begins only after full payment has been received, unless expressly agreed otherwise in writing.
(d) If you delay payment, project timelines will shift accordingly.

12. Cancellation and refunds

Because this is a bespoke, time-intensive creative service:

(a) Before work begins: If you cancel before content creation begins, any refund (if offered) will be as set out in the Purchase Order.
(b) After work begins: Payments are non-refundable once content creation begins, including once interviews have commenced or writing/design has started.
(c) No chargebacks: You agree not to initiate chargebacks or payment reversals except in cases of demonstrable fraudulent transactions. Disputed matters should be raised through our grievance/redressal process first.

This section is subject to mandatory rights under the Consumer Protection Act, 2019. Nothing here limits any non-waivable consumer rights.

13. Ownership of work product (IP) and licence to you

This is critical.

(a) Our ownership: All intellectual property rights in the memoir, manuscript, narrative, editing, structure, selection, arrangement, design, layout, typography, illustrations (if any), and all creative work product we create (together, “Work Product”) are owned by Working Title 52.
(b) What you receive: On full payment, you receive a limited, personal, non-transferable, non-exclusive, non-sublicensable licence to use the printed book for private, personal enjoyment and gifting within your family circle.
(c) What you may not do (without written permission): You must not reproduce, scan, digitise, convert to PDF/e-book, upload, publish, distribute, sell, licence, adapt, translate, make audiobooks, post on social media, or otherwise commercially exploit the Work Product or the printed book (in whole or part).
(d) Commercial licensing: If you want to publish or use the memoir publicly or commercially, we can discuss a separate written licensing agreement.

14. Use of your materials

You retain ownership of the photographs and materials you provide (“Client Materials”), but you grant us a limited licence to use Client Materials solely to create and print the memoir and to perform the services.

15. Confidentiality and sensitivity

We understand memoirs involve personal narratives. We will use reasonable care and appropriate safeguards to protect personal data and sensitive information, in line with our Privacy Policy and applicable law. However, you acknowledge that no system is perfectly secure.

16. Testimonials and portfolio

We will not use your memoir content, images, or the storyteller’s personal data for public marketing without your explicit consent. If you give consent, you may withdraw it as described in our Privacy Policy, subject to legal limits and practicality (for example, we cannot recall printed materials already distributed).

17. Disclaimers

(a) Memories are subjective. We do not guarantee factual accuracy of recollections.
(b) The memoir is a creative work and not a verified historical record.
(c) We are not responsible for disputes within families or among individuals about how events are remembered or portrayed.

18. Limitation of liability

To the maximum extent permitted by law: (a) we will not be liable for indirect, incidental, special, consequential, or punitive damages;
(b) our total liability for any claim relating to the services will not exceed the fees paid to us for the relevant Purchase Order; and
(c) nothing excludes liability that cannot be excluded under Indian law.

19. Dispute resolution and jurisdiction

(a) You agree to first contact us with a written complaint at [support@ladoo.ooo] and allow us a reasonable opportunity to resolve it.
(b) These Service Terms are governed by Indian law. Courts at Delhi will have jurisdiction, subject to rights available under applicable consumer protection law.

20. Contact

Support: support@ladoo.ooo